Page 1 of 9

Assistant Operations Manager

About us:

Dextrus creates workspaces with a single intent:
To create the right work environment that enables companies and professionals to be the best at what they do.

•We design and build our centers ourselves.
•We believe the way a space is designed influences:

•Community engagement

•Productivity habits

•Operational efficiency

•The prestige of the address

•As we expand across Mumbai, we are building not just centers — but a brand that reflects thoughtful design, hospitality, and community.

Location: Mumbai
Employment Type: Full-time
Experience: 5–6 years
Reporting To: Operations Manager

The opportunity:

This role is not a routine facility management position. It is not limited to supervising housekeeping or managing vendors. This role exists because shared workspaces operate as live ecosystems — where infrastructure, service standards, community experience, compliance, and expansion must function seamlessly every single day.

At Dextrus, we do not just lease desks. We create environments where professionals, founders, and corporates perform at their best. This role ensures zero operational drift, high service standards, strong cost discipline, and readiness for scale.

The Assistant Operations Manager is responsible for ensuring smooth functioning across existing centers while also supporting the operational design and execution of future centers. This role sits at the intersection of facilities & infrastructure, service quality, team management, vendor networks, cost control, and project execution.

Roles & Responsibilities:

Center Operations & Service Standards

•Oversee optimum functioning of existing centers

•Establish and maintain high service standards across operations teams

•Create and refine SOPs for consistent execution

•Manage center rosters and manpower planning

•Ensure strict adherence to health, safety, hygiene, and security protocols

•Implement compliance as per regulatory norms for each center

•Ensure zero compromise on cleanliness, safety, and member experience

Multi-Team Supervision

•Lead and coordinate operational teams including facilities, security, housekeeping, tech support, and F&B

•Work closely with team leads to distribute responsibilities and ensure accountability

•Drive training and development for internal and third-party teams

Technical & Infrastructure Oversight

•Maintain working understanding of electrical systems, HVAC systems, CCTV systems, and civil, plumbing, and electrical infrastructure

•Ensure technical issues are resolved proactively and not reactively

Projects & Expansion

•Execute client expansion and remodeling within existing centers

•Execute build-out of future centers

•Work closely with design teams to ensure timely and accurate project execution

•Support operational readiness planning for new center launches

Vendor & Cost Management

•Build and maintain contractor and vendor networks

•Negotiate contracts and manage vendor performance

•Drive cost efficiencies across operational heads

•Support MIS reporting and cost analysis

•Balance cost reduction with service quality preservation

Documentation & Compliance

•Oversee operational documentation and protocols

•Ensure regulatory compliance across centers

•Maintain structured reporting and MIS systems

Experience and Qualifications:

•Graduation / Post Graduation

•5–6 years of experience in operations, service quality, or project management

•Hands-on experience in infrastructure-heavy environments

•Strong operational judgment

•Technical understanding of building systems

•Vendor negotiation capability

•High ownership mindset

•Excellent communication skills

•Ability to work independently with minimal supervision

What are we looking for?

You should apply if you:

•Take ownership beyond assigned tasks

•Can manage multiple operational verticals simultaneously

•Balance service quality with cost consciousness

•Thrive in fast-moving, on-ground environments

•Can manage both people and processes

•Have strong negotiation and vendor management skills

•Are comfortable being on-ground and problem-solving in real time

•Have an eye for detail and passion for member experience

Please do not apply if:

•You are looking for a purely supervisory desk role

•You are looking for a narrowly defined facilities-only position

•You are looking for a slow-paced administrative job

Please begin your application and submit your resume