Tech Associate
Dextrus’ are workspaces, with the single intent: “create the right work environment to enable companies and professionals to be the best at what they do”. We take the design of our workspaces very seriously as we design and build them ourselves. ‘Work the way you want’ is our motto, and our design creates spaces that echo the same.
The way you design has the power to enable community engagement, create effective work habits, and streamline operational efficiencies. This intent in the end helps give the workspace a sense of prestige and makes it an address on the map of the city. We have multiple centers in Mumbai and as we look to grow we are looking for professionals who echo our sentiment for great design and great service.
Our alternative design practice, BUILDbyDextrus, innovates in various phases of design &
construction. At BUILD you will have the opportunity to learn how design impacts business and business impacts design as that brings unrealized synergies to the creative
process. Dextrus Workspaces provides us the lens and opportunity to experiment, apply
the above principles and above all else to innovate in all phases of design.
Tech Manager> Senior Director – Strategy
Designation: Tech Associate
You will be a part of a growing Dextrus Team that looks to innovate how we design, build and operate. The role will be focused towards providing seamless and consistent IT and Infra support assistance to our clients and Dextrus users across our centres.
● Expertise in AV/VC technology and delivering innovative and progressive
solutions exceeding customer expectations.
● Driving consistent AV/VC services across the workplace including video
conferencing, digital signage display, IPTV and meeting room technology.
● Acting as consultant for all AV/VC matters across the organization and advising
on best practices to provide seamless experience for our members
● Ensuring successful incident and problem and resolution management of AV/VC
related issues engaging third-party application support where required.
● SME level knowledge of audio and video systems such as Cisco/Webex (if any)
● Crestron, Polycom, MS Teams, App space and IPTV (Exterity) solutions.
● Strong communication skills and problem-solving analytics knowledge
● Coordinate with multiple teams across the organization. Especially ensure
community and operations teams are informed about each client interaction.
● Understanding of audio-visual testing methodologies and quality assurance.
● Experience managing large scale, high-profile board meetings and events and
conferences.
● Knowledge of broadcasting and streaming technologies. Including connections
across online meeting portals like Microsoft Teams, Zoom, Google Meet etc.
● Ensuring connectivity of HDMI and VGA for projection in meeting rooms.
● Operation & Maintenance of AV systems in meeting rooms
● Installation and hands on knowledge VC Devices (Zoapi, VIA devices)
● Troubleshooting, installation and operation of Logitech Video Conference apps in
connection with online VC apps. (Gmeet, Zoom, Skype, MS Teams and such)
● L1 and L2 Laptops/Desktops/ Network Printers/ Scanners management and
troubleshooting.
● Hands on Windows Server 12-16 installation, deployment and upgrades.
● Google Workspace management (create delete, backup, maintain licences)
● Provide troubleshooting support for OS (Win10/11/MacOS) and standard Office
Automation Software and Office 365 management.
● Onboarding / Offboarding of Dextrus employees.
● Defining and resolving problem alerts, across hardware and softwares and Dextrus
apps (Slack ,Asana, Adobe, MS Office and other Basic softwares).
● Backup and Restore activity of files and imp data (G Suite, Emails, Gdrive and
Outlook).
● Tracing, diagnosing and correcting faults by identifying recurring problems,
reporting trends to management and recommending solutions or corrections.
● Generating Printer monthly reports and client net bandwidth usage reports.
● Maintaining, Tracking, monitoring Backup of Servers on a regular basis.
● CCTV access and configurations.
● IT Service related LAN / WAN / VPN / Wi-Fi / Workstations and Windows Server 2016
troubleshooting.
● Support / Troubleshoot various network peripherals (AP’s, Network and Firewalls).
● Network Security and threat monitoring (Intrusion Detection and Preventions)
● Maintaining Internet bandwidth utilization check with proper logs and graphs.
● Hands on experience with Network AP’s (Aruba and Ruckus)
● Installation and Monitoring of Customers serverInstallations on Server Rack.
● Experience in Firewall management (Palo alto, Sophos NXG, SonicWALL)
● Network L1/L2 switches (Hp, Cisco, Dell or relevant)
● Troubleshooting problems in PRI will be done along with the Ops / Tech team.
● Identifying recurring network problems and reporting trends to Dextrus
TechManager.
● Client Internet troubleshooting and monitoring (PRTG) and improvements.
● ISP management and upgradation plans as per business needs coordinating with
the team.
● Hardware (Desktops /Laptops/Peripherals/Servers) and accessories inventories.
● Printer inventories.
● Telephone inventory.
● VC/AV devices inventories.
● Network (Switches /Router/AP’s) components inventory.
● Asset tagging and updating inventory sheet.
● IT Asset procurement, coordinating with vendors and advising the team..
Experience and Qualifications:
● BSC / MSC / B.Tech / BCA or equivalent. .
● Minimum of 3-6 years of experience in VC Systems and IT Infra Support (ITIL and
Helpdesk Certified or relevant).
● Hands on Systems hardware, software, networking (L2) troubleshooting, VC, 0365,
Outlook and G Suite management.
● Operating systems (Win10/11/MacOS), Windows Server 2012/2016.
● Knowledge of LAN, WIFI,Access Points and Windows Server L1.
● Very good communication skills, multitasking and problem-solving analytics.
● Ability to troubleshoot complex software and hardware issues and be prompt in
providing solutions to clients and customers.
● AV/VC certifications will be an added advantage. (Polycom, Udemy, LinkedIn certified)
● Strong communication skills and problem-solving analytics knowledge.
present, and generate enthusiasm and buy-in for ideas and solutions.
Dextrus looks for people with an entrepreneurial spirit with a never say die attitude. We
look for tenacity with sincerity. We are interested in people who love to enable people to
grow and shine, people who are open, self-organizing, independent, solution driven and
hands on. You try to find opportunities in every encounter keeping the whole network in
mind. You are hospitable, interested in our community, hungry to deliver tasks be it
repair, events or partnership management etc. and you’re committed to learn and
willing to invest time in growing yourself and our community members.
We welcome applicants of all backgrounds irrespective of gender, sexuality, caste, class,
ideology, ability and strive to provide a safe work space for all.
● Proactive - an eye for detail and a multi tasker
● Diverse profile - an all-rounder who can work with multiple teams to coordinate
and execute the client requirements.
● Self-starter - able to work with minimal supervision and take the initiative and
have a keen sense of ownership of their responsibility.
● Creative thinker - able to problem solve on the go
● Communicator - good ability to coordinate and communicate tasks
● Enabler - always looking for ways to reduce costs, find new vendors, contractors
to achieve design in cost effective ways.
Please submit your CV, portfolio (less than 5MB), your portfolio and an accompanying
letter explaining your experiences and ambitions, along with expected salaries. Please
explain your exact role and contribution in your resume.
